Refund & Cancellation Policy
Clarity and fairness for every engagement.
Here’s how cancellations and refunds work for our Financing & Consulting and Digital Marketing services.
General terms
- All engagements start with a written scope (proposal/SoW) stating deliverables, fees, and timelines.
- Payments are typically split into onboarding/retainer and milestone or monthly components as applicable.
- Refunds, where eligible, are processed to the original payment method only.
- Government fees, third-party platform fees, and bank/processor charges are non-refundable.
Financing & Consulting
- Before documentation work begins: 100% of onboarding fee refundable.
- After documentation/packaging has started: refund = onboarding fee minus effort already delivered (eligibility checks, checklists, file prep) as per SoW.
- After lender submission: onboarding fee is non-refundable; milestone fees depend on progress and SoW terms.
- Success/contingent fees: payable only upon sanction/disbursal as per SoW; non-refundable once earned.
Digital Marketing
- Before kickoff (no work performed): 100% of first month/retainer refundable.
- After kickoff: pro-rata refund for the unused period if no major deliverables have been handed over (e.g., live campaigns, content delivered, tracking setup). Otherwise, fees for delivered work are non-refundable.
- Ad spend: paid directly to platforms (Google, Meta, etc.) and is non-refundable.
- Minimum term: if a minimum term is specified in the SoW, early termination waives any promotional discounts and may incur an early-termination charge as stated.
Non-refundable items
- Completed audits, reports, strategy documents, creatives, or code already delivered.
- Third-party fees (government, platform, tools, domains, hosting, email services).
- Bank charges, payment gateway or currency conversion fees.
Cancellations
- You may request cancellation by emailing info@connectingdotsdigital.com from your registered email.
- For subscriptions/retainers, cancellation is effective at the end of the current billing cycle unless otherwise agreed in writing.
- We may suspend or terminate services for non-payment, breach of agreement, or misuse of services, with notice as per SoW.
Refund timeline
| Stage | When we initiate | Estimated time to reflect |
|---|---|---|
| Approval & initiation | Within 7 business days of complete request | — |
| UPI / wallets / domestic payments | After initiation | 3–7 business days (bank/processor dependent) |
| Cards / netbanking | After initiation | 5–10 business days (issuer dependent) |
| International payments | After initiation | 7–15 business days (bank/FX dependent) |
How to request a refund
- Write to info@connectingdotsdigital.com with: engagement ID, invoice number, reason, and evidence (if any).
- Allow us up to 7 business days to review and respond with eligibility and the pro-rata calculation (if applicable).
- Once approved, we’ll confirm the amount and initiate the refund to the original payment method.
Contact
Email: info@connectingdotsdigital.com
Phone/WhatsApp: +91 98234 56789
Head Office: F-25 JAGDAMBA COLONY, NAYA KHERA AMBABARI, AMBA BARI, JAIPUR, JAIPUR-302039, RAJASTHAN
Regional Office: 9th Main Rd, 2nd Block, Jaya Nagar East, Jayanagar, Bengaluru, Karnataka 560011, India
This policy is subject to updates; the latest version will always be available on this page.